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	시민감사옴부즈만위원회
수신	수신자참조
(경유)
제목	Inquiry to visit benchmarking the best practices in advanced Ombudsman scheme 2016

1. We wish your institution would continue the eternal development.

2. Seoul Metropolitan Citizen's Ombudsman Commission plans to take advantage of benchmarking the best practices in advanced Ombudsman scheme 2016.

3. Accordingly, Commission staff members would like to visit your institution as below.  It will be highly appreciated if you could kindly cooperate to achieve the predetermined purposes of its visit.

•Visit Schedule and Visit Institutions

Schedule	Time	Visit Institutions
2016/11/02	AM 10:00~12:00	Commonwealth Ombudsman, Australia
2016/11/02	PM 13:00~15:00	Fair Work Ombudsman, Australia
2016/11/03	AM 10:00~12:00	New South Wales Ombudsman, Australia
2016/11/04	AM 10:00~12:00	Audit Office of New South Wales, Australia
2016/11/07	AM 10:00~12:00	Office of the Ombudsman, New Zealand
2016/11/07	PM 13:00~15:00	Audit New Zealand - Auckland

•Prospective Visitors

No.	Name	Gender	Organization
1	YOUN CHON WON (Ombudsman)	M	Seoul Metropolitan Citizen's Ombudsman Commission
2	SEO SEUNG PYO (Investigator)	M	Seoul Metropolitan Citizen's Ombudsman Commission
3	NAM MOON BONG (Investigator)	M	Seoul Metropolitan Citizen's Ombudsman Commission

•Questions(Your kind response to our questions will be very helpful in understanding your institution, systems and so on.  Thank you in advance.)

☞ Australia : Commonwealth Ombudsman

1. History and legal status of the Commonwealth Ombudsman

2. Jurisdiction, judicial nature, rights and complaints procedures, etc. of the Commonwealth Ombudsman

3. Any cooperative system and activities between the Commonwealth Ombudsman and other local Ombudsmen

4. Investigation on appropriateness of the activities performed by the Commonwealth Ombudsman

5. Investigation results and publication on any recommendations based on the results

6. Tips for protection of reporting persons and reportings

7. We understand that foreigners are allowed easily to access online convenience services. Among foreigners, in particular, how frequent Koreans are using the services?

- if you can provide cases and statistics accessed by foreigners

8. How is relationship with the Fair Work Ombudsman? Is it an independent body totally separated from the Commonwealth Ombudsman?

9. It was told that the laws on Fair Work Ombudsman have been enacted in 2009 as the latest one. In that regard, what is background introduced the Ombudsman system?

10. Whether or not the Ombudsman Commission submitted any opinion for legislation, at that time.

☞ Australia : Fair Work Ombudsman

1. History and legal status of the Fair Work Ombudsman

2. Jurisdiction, judicial nature, rights and complaints procedures, etc. of the Fair Work Ombudsman

3. Any cooperative system and activities

4. Investigation on appropriateness of the activities performed by the Fair Work Ombudsman

5. Investigation results and publication on any recommendations based on the results

6. Tips for protection of reporting persons and reportings

7. We understand that foreigners are allowed easily to access online convenience services. Among foreigners, in particular, how frequent Koreans are using the services?

- if you can provide cases and statistics accessed by foreigners

8. It was told that the laws on Fair Work Ombudsman have been enacted in 2009 as the latest one. In that regard, what is background introduced the Ombudsman system?

☞ Australia : New South Wales Ombudsman

1. Compared with other local ombudsman institutions, what is strong point of New South Wales Ombudsman differentiated from the others?

2. What did New South Wales Ombudsman have any particular occasion in having such a broad jurisdiction including private sector?

3. How do you deal with complaints raised about matters of outside the New South Wales Ombudsman's jurisdiction?

4. What is the most important role emphasized by the New South Wales Ombudsman?

5. How you provide some advice and help to public sectors?

6. How much effect does decision made by the Ombudsman have?

7. What sort of means do you have for ensuring the implementation of the Ombudsman's decision.

8. If the Commonwealth Ombudsman or the Federal Government provide your institution with financial support or other things?

9. How do you deal with complaints raised about matters of outside the Commonwealth Ombudsman jurisdiction?

☞ Australia : Audit Office of New South Wales

1. Independence of NSW Audit Office, role of auditors and employees

2. Main functions of Audit Office and cooperative activities with Ombudsman?

3. Audit know-how and audit skills, etc. of Audit Office

4. Roles and functions of Audit Office to let people have any interest in anti-corruption.

5. Cooperative relations with Council, police, ombudsman, auditor and mass media

6. Main functions of Audit Office, audit contents and audit standards, etc.

7. Appointment process of audit staff, status and administrative structure, etc.

☞ New Zealand : Office of the Ombudsman

1. New Zealand among English-speaking countries is the first one to have introduced the ombudsman system. In this regard, if there was any special occasion or event to introduce such system, at that time?

2. Where does the Ombudsman's investigation and jurisdiction affect to?

3. It was told that for the past 10 years, the New Zealand Ombudsman's business scope has been so widely expanded.  Please explain on its behind story and business know-how.

4. What do you think of the most important point in handling complaints?

5. In any case, do you exercise the direct investigation authority?

6. Does a decision made by the Ombudsman have any legal effect?

7. It seems to show very high acceptance level for decisions made by the Ombudsman.  Please give us your own tips.

8. What is difference between New Zealand Ombudsman and Australian Ombudsman?

9. Local offices operate in any way?

10. Is there any difference between the New Zealand Human Rights Commission and the Ombudsman? If any, please give some examples.

☞ New Zealand : Audit New Zealand - Auckland

1. Roles and functions of Audit New Zealand to let people have any interest in anti-corruption.

2. Cooperative relations with Council, police, ombudsman, auditor and mass media

3. Main functions of the Audit New Zealand, audit contents and audit standards, etc.

4. Appointment process of audit staff, status and administrative structure, etc.

5. Disciplinary subject and disciplinary standards on the corruption of public officials in New Zealand

6. Independence of Audit New Zealand, role of auditors and employees

7. Audit know-how and audit skills, etc. of Audit New Zealand

	서울특별시 시민감사옴부즈만위원회
수신자	Commonwealth Ombudsman, Australia,Fair Work Ombudsman, Australia,New South Wales Ombudsman, Australia,Audit Office of New South Wales, Australia,Office of the Ombudsman, New Zealand,Audit New Zealand - Auckland
조사관	남문봉		시민감사옴부즈만	윤천원		위원장	10/14 정기창
협조자
시행	시민감사옴부즈만위원회-11965	(		)	접수		(		)
우	04520	서울특별시 중구 청계천로 8	/
전화	02-2133-3153	/전송	02-2133-1310	/	albatros5@seoul.go.kr	/	대시민공개