Specialized Service

Contextual service

The Information Communication Plaza takes the Rights to Information and accountability very seriously. In order to respond to the demands of civil society in this regard, the city will replace the item-by-item, fragmented services with more advanced, context-sensitive services.

The “Related Documents” service uses the BRM of the service records to provide related documents at the level of ‘files’ rather than ‘items.’ With the BRM, the record information can be organized to allow the citizens to identify the context of the information more effectively. In addition, the contents which lack the BRM may be processed by the Collaborative Filtering algorithm and other latest technologies, so that they can be provided in a more context-relevant manner.

The ‘Reference/Quotation’ service uses the latest technology called ‘text-mining’ to identify the document serial number in the document, make cross-references, or identify the relationships with the referred documents. With this, the system provides contextual services based on the relationship between the cited and citing documents. With this, it is possible to identify the records which are the basis of the current documents or view the documents containing information on the results of execution and the assessment thereof, providing the documents created during the planning or approval phase of the policy.

Customized service

The Information Communication Plaza provides customized services so that the users may access and check the latest information in the fields of their interest in a fast and easy manner. The users may log on to the Information Communication Plaza and input their keywords representing the fields of interest. Then, the related administrative information is captured in the user’s ‘My Page’ section in real-time or sent via e-mail once a week. Also, if the citizens find it difficult to select their keywords, they can use the recommended keywords suggested for their fields of interest or life cycles. The City of Seoul seeks to go beyond providing a passive service, where the search result is passively returned in response to the keywords thrown in by the users and plans to provide the information more pro-actively, delivering it to the customers’ hands directly.

Curation Service

Today, we live in the era of information excess. To help the citizens navigate through such a time, the city now provides the ‘Curation’ service through its Information Communication Plaza. With this service, the citizens may receive recommendations on the relevant contents. The ‘Issues at a Glance’ section provides the information about which many citizens are interested, among the vast amount of the administrative information of the city, in a single screen, with ease and promptness. This section mainly covers the themes introduced in the media briefings, which outlines the key projects of the city government, while it also gathers, processes and provides the internal approval request documents, budget explanation, and statistics, as well as other useful contents. With this, the system provides ‘contents’ relevant to the overall contexts instead of fragmented pieces of ‘information.’

Disclosure of the Month

The “Disclosure of the Month” section shows a selected list of the disclosed information in response to an information disclosure request in addition to the automatically disclosed information. These are mainly frequently requested items such as the ‘micro-dusts’ or ‘Ddareungi’ or other items believed to be useful for the citizens. The users may view such information and download the attachment files as well. As the useful information is shared preemptively, it is now possible to skip the inconvenience of requesting the same information others already asked for and obtain the desired information with ease. This will make things easier for the citizens, as well as the staffs of the city government.

Governance Research Support Service

The Governance Research Support Service provides a single window through which the researchers who are engaged in the research projects concerning the policies of the city and its administration may request and gather the necessary information, conduct surveys, and interview the related officials, via online. Before this system, there were difficulties for the researchers, as they had to make separate requests for the related departments or submit an official information disclosure request. However, now an applicant may submit the research grant application form specifying the purpose of the study and other necessities in the Information Communication Plaza, the application is received by the relevant department automatically for further discussion on the details of the supports to be provided with the applicant. Such supports provided are reviewed to determine whether it can be disclosed. And, if applicable, the information on the support provided is disclosed and shared through the Information Communication Plaza.